Overview

This policy explains our shipping, returns, exchanges, and refund process for orders placed on togetherforever-co.com.

Shipping

We currently ship within the United States.

Estimated delivery time: 6–9 business days.

Order processing time: 1–2 business days before shipment.

Delivery times are estimates and may vary depending on the carrier, destination, holidays, or other delays outside our control.

Once your order has been shipped, you may receive tracking information by email if available.

Returns & Exchanges

We accept returns and exchanges within 14 days of delivery.

To be eligible for a return or exchange, the item must be:

unused

in original condition

with original packaging and tags attached

Returns requested after 14 days may not be accepted.

Non-returnable Items

We do not accept returns for:

sale items

gift cards

used or damaged products caused by improper handling

items without original packaging or tags

Return Request

To request a return or exchange, please contact us or complete the Return Request form on our website.

After submitting your request, our support team will contact you by email with the next steps and return instructions.

Please do not send items back without contacting us first.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method within several business days.

Processing times may vary depending on your bank or payment provider.

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong item.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a tracked shipping service for all returns.

Damaged or Incorrect Orders

If your order arrived damaged, defective, or incorrect, please contact us within 48 hours after delivery and include photos of the issue.

Contact

For any questions regarding shipping, returns, exchanges, or refunds, contact us at:

support@togetherforever-co.com